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ENTER WEEKLY SCORES
Submit performance metrics for team members
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CUSTOMER EXPERIENCE
5-STAR RATINGS
+50 XP
4-STAR RATINGS
+30 XP
POSITIVE COMMENTS
+25 XP
RESOLUTION QUALITY
FIRST CONTACT RESOLUTIONS
+40 XP
TOTAL TICKETS
NO-REOPEN STREAK (DAYS)
+10 XP/day
ESCALATIONS
REPEAT ISSUES PREVENTED
+75 XP
QUALITATIVE
Clear Internal Notes
+100 XP bonus
THOUGHTFUL ESCALATIONS
+20 XP
TEAM CONTRIBUTION
PEER SHOUTOUTS GIVEN
+15 XP
PEER SHOUTOUTS RECEIVED
+35 XP
COVERAGE HOURS
+5 XP/hr
Estimated XP:
0
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